Contact us
Need help? Our team is available 24/7 by live chat, ticket or email. Pick whichever channel works best for you.
Contact Upkyo by chat, ticket, email or mail
Whatever channel you choose, every request is read and handled by someone on our team.
Live chat
Have a technical question or need advice before you order? Our support team is there around the clock, seven days a week.
24/7Support ticket
For detailed requests, open a ticket from your client area. It stays linked to your services and keeps the full history.
Client areaWrite to us from your account email address so we can identify you quickly.
support@upkyo.comKnowledge base
In-depth guides, answers to common questions and tips to get the most out of your services, at your own pace.
Guides and answersMailing address
For any postal mail sent to Upkyo headquarters.
1178 Broadway, 3rd Floor, New York, NY 10001, USAHow we handle your contact request
A simple process you can follow end to end from your client area.
- 01
You reach out
By chat, ticket or email. Tell us which service is affected and what you’re seeing, with a screenshot if you can.
- 02
An engineer takes over
Your request is assigned to a team member, who gets back to you on the same channel.
- 03
Diagnosis and fix
The engineer investigates, fixes the issue or walks you through it, and keeps you updated along the way.
- 04
Closed once resolved
The request is closed when the issue is fixed. Just reply to reopen it.
Common questions about hosting and domains
Answers to the questions we hear most often.
What is shared hosting?
Shared hosting means renting space on a server you share with other websites so you can publish your site online. It usually includes email accounts, and your domain name is the address visitors type to reach your site.
What is cloud hosting?
Cloud hosting pools the resources of a network of virtual and physical servers. You can scale those resources quickly as your website or application grows.
What’s the difference between cloud and shared hosting?
With shared hosting, many sites share one server and its resources, which makes it the most affordable option. With cloud hosting, you get a server all to yourself and don’t share its resources with anyone.
Is shared hosting secure?
Yes. Our servers are protected against DDoS attacks and malware, and your site is backed up every hour. Keep your site’s software up to date too, since outdated software is the most common cause of security issues.
How do I choose the right domain name?
Go for a short name that’s easy to remember, spell and say, and that reflects what you do. Prefer a well-known extension like .com, or a local one if you target a single country, make sure it doesn’t infringe a trademark and register it quickly.
Have a question? Our team will answer
Live chat, a ticket from your client area or an email to support@upkyo.com, 24/7.