Contact Upkyo support
A real engineer handles your request 24/7, by ticket or by email. You can follow every reply from your client area.
Three ways to reach technical support
Use whichever channel suits you. Every request is read and handled by an engineer.
Ticket from the client area
Your request is linked to your account and services, with the full conversation history.
Client areaWrite to us from your account email address so we can identify you quickly.
support@upkyo.comKnowledge base
Step-by-step guides for common questions, available anytime.
Guides and answersHow we handle your ticket
A simple process, tracked from start to finish in your client area.
- 01
You describe the issue
Tell us which service is affected, what you are seeing and, if you can, attach a screenshot.
- 02
An engineer picks it up
Your ticket is assigned to a member of the technical team, who gets back to you.
- 03
Diagnosis and fix
The engineer investigates, fixes the issue or walks you through it, and keeps you posted in the ticket.
- 04
Closed once resolved
The ticket is closed when the issue is fixed. Just reply to reopen it.
What our technical support team does for you
Our engineers work on every service you host with Upkyo.
- Move your website and email over for free
- Restore an hourly backup of your site
- Set up your DNS records and redirects
- Install or fix an SSL certificate
- Configure your mailboxes on desktop and mobile
- Investigate a slow site or an error
- Answer your billing questions
Questions about Upkyo support
What to know before you reach out.
Is support available at night and on weekends?
Yes. Human support is available 24/7, including weekends and holidays.
What should I include in my ticket?
Include the domain or service involved, the exact error message and the steps to reproduce the problem. The more precise the request, the faster it gets solved.
Do I need to be a customer to contact support?
No. You can email support@upkyo.com with any question about our plans before you order. Customers can also open tickets from their client area.
Can support migrate my website?
Yes, migration is free. Our engineers move your website and email over from your current host.
How do I report abuse or a security issue?
Email support@upkyo.com and describe exactly what you found. Every report is reviewed by the technical team.
Can I track the progress of my request?
Yes. Every ticket stays available in your client area, with the full history of the conversation.
Have a question? An engineer will answer
Open a ticket from your client area or email support@upkyo.com, 24/7.