Terms of service

1. Acceptance of Terms

By accessing or using our website hosting services, you agree to comply with these terms and conditions. Your use of the services constitutes your acceptance of these terms, and if you do not agree with any part of these terms, you must not use the services.

2. Description of Service

We provide website hosting services that allow users to publish and manage their websites on our servers. Our hosting services include server space, a bandwidth allocation and technical support to ensure that your website is accessible and working for visitors around the world. We strive to maintain the highest level of service quality and availability, but occasional maintenance and unforeseen issues may occur.

3. User Responsibilities

Users are responsible for the content they upload, the security of their website and compliance with all applicable laws and regulations. You must not use our services for illegal or malicious purposes, including distributing malware, taking part in hacking or infringing intellectual property rights. You are also responsible for regularly backing up your website data and keeping your login credentials secure.

4. Payment and Billing

Users agree to pay the fees associated with the hosting plan they choose. Billing cycles and payment methods are described on our website. If you choose a subscription-based plan, it will renew automatically unless canceled before the renewal date. Failure to pay on time may result in suspension or termination of services. We do not offer refunds for unused portions of the subscription period.

If a payment is more than 30 days overdue, the data, files and websites associated with the account may be permanently deleted, with no possibility of recovery. It is the user’s responsibility to keep their own backups up to date.

5. Termination

We reserve the right to suspend or terminate services if these terms are violated or for any other reason we deem necessary. If your account is terminated because of violations, you may lose access to your website content and data. We may also take legal action if your actions cause damage to our servers, our network or our reputation.

6. Limitation of Liability

We are not liable for any damage or loss resulting from the use of, or the inability to use, our hosting services. This includes direct, indirect, incidental, consequential or punitive damages resulting from the use or misuse of our services. While we strive to provide reliable and secure hosting, you acknowledge that no online service is completely free of vulnerabilities, and you use our services at your own risk.

7. Changes to the Terms

We may update these terms from time to time, and continued use of our services constitutes acceptance of the updated terms. We will notify you of any significant change to these terms by email or by posting a clearly visible notice on our website. It is your responsibility to review these terms periodically to stay informed of changes that may affect your use of our services.

8. Acceptable Use: Prohibited Activities

We strictly prohibit any use of our hosting services for illegal, malicious or harmful purposes. This includes, without limitation, spam, phishing, distributing malware, hacking and any activity that infringes intellectual property rights or violates applicable laws.

9. Acceptable Use: Resource Usage

Users must not abuse server resources, including CPU, memory and bandwidth. Activities that negatively affect server stability, such as excessive resource consumption or running resource-intensive processes, are not allowed. We may monitor resource usage and take action where necessary to ensure fair use and performance.

10. Acceptable Use: Content Restrictions

Users are responsible for the content they upload to our servers. Defamatory, offensive or illegal content, or content that infringes the rights of others, is not allowed. You must also comply with copyright and intellectual property laws when publishing content. We reserve the right to remove or disable content that violates this policy.

11. Acceptable Use: Security Measures

Users are required to put appropriate security measures in place to protect their websites and accounts. This includes keeping software up to date, using strong passwords and backing up data regularly. Users must not attempt to gain unauthorized access to our servers or to other users’ accounts.

12. Acceptable Use: Reporting Violations

If you become aware of any violation of this policy, including misuse of our services or security vulnerabilities, please report it to us immediately. You can contact our support team through the methods provided on our website.

13. Acceptable Use: Consequences of Violations

Violations of this policy may lead to a range of actions, including warnings, suspension of services or termination of accounts. We will assess each situation individually and take appropriate action to maintain the integrity of our services and protect our users.

14. Acceptable Use: Changes to This Policy

We may update this Acceptable Use Policy to reflect changes in our practices or for legal, operational or regulatory reasons. We will notify you of any significant change by posting a notice on our website. It is your responsibility to review this policy periodically to make sure you remain in compliance with our terms.