How can we help you?
Find clear guides on hosting, email, domains and billing. If you get stuck, our human support team takes over 24/7.
The knowledge base, organized by topic
Pick a topic to find step-by-step guides and answers to the most common questions.
Getting started
Create your account, order a service and find your way around the client area.
WordPress
Install WordPress, manage themes and plugins, and restore a backup of your site.
Create addresses, set them up on your computer and phone, and use webmail.
Domains and DNS
Register or transfer a domain, and edit your DNS zones and redirects.
Billing
View invoices, update your payment method, and renew or cancel a service.
Security and backups
SSL certificates, DDoS and malware protection, and hourly backups.
Get an answer in minutes
Most questions are covered by a guide. For everything else, an engineer is on hand.
- 01
Pick a topic
Browse the categories and open the guide that matches your question.
- 02
Follow the guide
Each article walks you through the steps in order, right from your client area.
- 03
Ask for help if needed
If the guide is not enough, open a ticket and an engineer takes over 24/7.
What customers ask our support team most
Short answers to the requests we get most often.
How do I log in to my client area?
Sign in with the email address and password you chose when you placed your order. Your services, invoices and tickets are all in one place.
How do I restore a backup of my website?
Your site is backed up every hour. Open a ticket with the date and time you want, and an engineer will restore that backup for you.
How do I set up my email on my phone?
Add an IMAP account in your phone’s mail app using your address and its password. The Email category guide covers every setting.
Why is my DNS change not showing up yet?
DNS changes need to propagate across internet providers, which can take anywhere from a few minutes to several hours. If nothing changes, open a ticket and we will check your zone.
Do you charge to move my site to Upkyo?
No, migration is free. Our engineers move your website and email over from your current host.
Can I get a refund if the service is not right for me?
Yes, every plan comes with a 30-day money-back guarantee. Just request it through a ticket in your client area.
Can’t find what you need?
Our technical team is available day and night, by ticket or by email.
Open a ticket
From your client area, with full tracking of your request.
Client areaEmail support
Describe the issue and an engineer will get back to you.
support@upkyo.comHuman support
Engineers available day and night, weekends included.
24/7An engineer is here for you 24/7
Open a ticket from your client area or email support@upkyo.com.