Use webmail

Webmail lets you check your Upkyo Mail mailbox from a simple browser, on computer and phone alike. Nothing to install, nothing to configure: it is the quickest way to read your email, for example on a computer that is not yours or right after creating a new address.

Open webmail step by step

1. Sign in to your client area on upkyo.com.
2. Open My services, then your Upkyo Mail plan.
3. Click Open webmail.
4. Choose the mailbox to open from the list.
5. Webmail opens in a new tab: you are signed in directly.

You can also click Webmail next to a mailbox in the Your mailboxes list: the result is the same.

Why don't you need the password?

From the client area, signing in to webmail is direct, with no password. You are already identified on your Upkyo account, so there is no need to ask for the mailbox password again.

In practice, this means that if you change a mailbox password, webmail opened from the client area is not affected. Only your apps (phone, Outlook, Thunderbird…) need to be updated, see Change a mailbox password.

It is also why it matters to protect access to your client area properly: a strong password and two-factor authentication, see Protect your account.

What can you do in webmail?

Webmail brings together your messages, contacts and calendar:

• Messages: read, reply, forward, file into folders, search your whole history.
• Contacts: save your correspondents and find their addresses as you type.
• Calendar: keep your appointments in the same place as your emails.
• Signature: add a professional signature to your messages.

Webmail adapts to phone screens. For everyday use on mobile, though, an app set up with IMAP is more convenient (notifications, offline access), see Set up your email on phone and computer.

Webmail or an email app: which should you choose?

They work together. Thanks to IMAP, your messages are stored on the server: whatever you do in webmail shows up in your apps, and vice versa.

• Webmail is ideal for occasional access, on a shared computer or when travelling, and for checking that a mailbox works.
• An app (Outlook, Apple Mail, the iPhone Mail app) is more comfortable for daily use: notifications, several accounts in one place, offline reading. See Set up your email address in Outlook and Set up your email address on iPhone and iPad.

Good practices

• On a shared computer, close the webmail tab and sign out of your client area when you are done.
• Be wary of messages asking you to "confirm your email password" by clicking a link: that is the classic phishing scenario.
• Empty the trash and remove large attachments from time to time if your mailbox is close to its maximum size.
• Deleted a message by mistake? Your mailboxes are copied every day, see Recover deleted emails.

What if webmail does not open?

• Nothing happens when you click: your browser may be blocking new tabs. Allow pop-ups for upkyo.com.
• Error or sign-in page: sign in to your client area again, then try once more from My services.
• The mailbox is not in the list: check that it was created in Your mailboxes, see Create an email address.
• The problem persists: open a ticket from your client area, support answers 24/7.

Frequently asked questions

How do I access my Upkyo mailbox from a browser?

Open your Upkyo Mail plan in My services and click Open webmail, or Webmail next to the mailbox. Webmail opens in a new tab.

Do I need a password to open webmail?

No, from the client area you are signed in directly. The mailbox password is used by your email apps.

Does webmail work on a phone?

Yes, it adapts to small screens. To get notifications, set the mailbox up in your phone's Mail app instead.

Are messages read in webmail synced with my phone?

Yes, if your phone is set up with IMAP. Read, deleted or filed, messages are the same everywhere.