Set up your email address on iPhone and iPad

The Mail app built into iPhone and iPad works very well with Upkyo Mail. By setting up your mailbox with IMAP, you get your emails with notifications, and everything stays in sync with your computer and webmail. This guide walks you through the setup step by step, then the checks to make if something does not work.

Before you start

• Have your full email address and the mailbox password ready. If you have forgotten it, replace it first, see Change a mailbox password.
• Make sure the iPhone or iPad is connected to the internet.
• The Upkyo settings:

  • incoming IMAP: imap.upkyo.com, port 993, SSL;
  • outgoing SMTP: smtp.upkyo.com, port 465, SSL;
  • user name: the full address.

Add your mailbox on iPhone step by step

1. Open the Settings app.
2. Tap Mail. On recent versions of iOS, tap Apps first, then Mail.
3. Tap Accounts, then Add Account.
4. Choose Other, at the bottom of the list, then Add Mail Account. Do not choose Google, Outlook or Yahoo.
5. Enter your name (the one your recipients will see), your full email address, the mailbox password and a description, then tap Next.
6. Choose the IMAP tab at the top of the screen.
7. Under Incoming Mail Server, enter the host name imap.upkyo.com, your full address as the user name, and the password.
8. Under Outgoing Mail Server, enter the host name smtp.upkyo.com, your full address as the user name, and the password.
9. Tap Next, leave Mail turned on, then tap Save.
10. Open the Mail app and send yourself a test message.

The process is the same on iPad. Labels may vary slightly depending on your version of iOS or iPadOS.

Check the ports and SSL

The iPhone usually detects the security settings on its own. If sending or receiving fails, check the advanced settings:

1. In Settings, go back to Mail, then Accounts, and tap your account.
2. Tap the account again, then Advanced: check that Use SSL is on and that the server port is 993.
3. Go back and tap SMTP, then the primary server: check that Use SSL is on, that the port is 465 and that authentication uses a password.

Why choose IMAP on iPhone?

The iPhone also offers POP. With POP, your messages are downloaded to the phone and may no longer appear on your computer. With IMAP, an email read, deleted or filed on the iPhone is read, deleted or filed everywhere. You find the same folders in Outlook (see Set up your email address in Outlook) and in webmail (see Use webmail).

What if the iPhone cannot connect?

• "User name or password incorrect": the user name must be the full address, and the password the mailbox password, not your client area password.
• "Cannot send mail": the outgoing server password is often empty or outdated. Check it under SMTP, primary server.
• Verification spins forever: check the spelling of imap.upkyo.com and smtp.upkyo.com, then try again on Wi-Fi and on mobile data.
• No more mail after a password change: the iPhone keeps the old one. Replace it in the account, for both incoming and outgoing mail.
• Messages arrive late: in Mail, then Accounts, check how new data is retrieved (Push or Fetch) and set a shorter interval.

Good practices

• Add a signature to your account in the Mail settings, so that replies sent from your phone look as professional as those sent from your computer.
• Protect the iPhone with a passcode: anyone who opens it has access to your email.
• If you change phones, simply set the account up again: your messages, stored on the server, reappear.

Frequently asked questions

How do I add a business email address to my iPhone?

In Settings, open Mail, Accounts, Add Account, then Other and Add Mail Account. Choose IMAP and enter the servers imap.upkyo.com and smtp.upkyo.com with your full address.

What incoming mail server should I use on iPhone?

The incoming mail server host name is imap.upkyo.com, using IMAP, port 993 with SSL. The user name is your full email address.

Why won't my iPhone send emails?

The outgoing server is set up incorrectly or has no password. Under SMTP, check that the server is smtp.upkyo.com, the port is 465, SSL is on, and the user name and password are filled in.

Do I need to set it up again on my iPad?

Yes, each device is set up separately, with the same settings. Messages stay in sync between iPhone, iPad and computer.