Set up your email address in Outlook

Outlook is the most widely used email software in business. It now comes in several versions: new Outlook for Windows, classic Outlook (the one in the Office suite installed on your PC) and Outlook for Mac. All of them let you add an Upkyo address with IMAP. This guide explains the steps for each one and how to fix the most frequent errors.

Before you start

Have the following at hand:

• your full email address, for example contact@yourdomain.com;
• the mailbox password (not your client area password). If you have forgotten it, replace it, see Change a mailbox password;
• the Upkyo settings, repeated at the bottom of your Upkyo Mail plan page:

  • incoming IMAP: imap.upkyo.com, port 993, SSL/TLS;
  • outgoing SMTP: smtp.upkyo.com, port 465, SSL/TLS, authentication required.

Set up new Outlook for Windows step by step

1. Open Outlook, then click the settings icon (the gear) at the top right.
2. Go to Accounts, then Email accounts, and click Add account.
3. Enter your full email address and click Continue.
4. If Outlook offers several account types, choose IMAP.
5. Enter the mailbox password, then open the advanced settings to check the servers.
6. For incoming mail, enter imap.upkyo.com, port 993 and the secure connection type SSL/TLS.
7. For outgoing mail, enter smtp.upkyo.com, port 465 and SSL/TLS, with your full address as the username.
8. Click Continue to finish, then send yourself a test message.

Set up classic Outlook (Office) on Windows

1. Open Outlook and click File, then Add Account.
2. Enter your email address.
3. Click Advanced options and tick Let me set up my account manually, then click Connect.
4. Choose IMAP from the list of account types.
5. Fill in incoming mail (imap.upkyo.com, port 993, SSL/TLS encryption) and outgoing mail (smtp.upkyo.com, port 465, SSL/TLS encryption).
6. Click Next, enter the mailbox password and confirm.

Set up Outlook for Mac

1. In the menu bar, open Outlook, then Settings (or Preferences), then Accounts.
2. Click the + button and choose New Account.
3. Enter your email address. If Outlook suggests a provider, choose IMAP/POP instead.
4. Choose the IMAP type, then fill in the address, the password, the incoming server imap.upkyo.com (port 993, SSL) and the outgoing server smtp.upkyo.com (port 465, SSL).
5. Click Add Account.

The exact menu names may vary slightly depending on your version of Outlook. The settings themselves always stay the same.

Why choose IMAP in Outlook?

Outlook sometimes offers POP. Avoid it: with POP, messages are downloaded into a file on your computer and may disappear from the server. You would no longer see them on your phone or in webmail. With IMAP, everything stays in sync: folders, read messages, sent items. More details in Set up your email on phone and computer.

What if Outlook cannot connect?

• Outlook keeps asking for the password: the password entered is not the mailbox password, or it has changed. Open the account settings and enter the right one.
• Outlook looks for a Microsoft or Exchange account: it tried automatic detection. Start again and explicitly choose IMAP or manual setup.
• Receiving works but sending fails: check the outgoing server smtp.upkyo.com, port 465, SSL/TLS encryption and authentication with the full address.
• Certificate error: check the exact spelling of the servers. They are imap.upkyo.com and smtp.upkyo.com, without your domain name.
• Sent emails do not appear in webmail: in the account settings, check that Outlook saves sent items to the server's Sent folder.

If the mailbox works in webmail (see Use webmail) but not in Outlook, the issue lies in the software settings. Open a ticket with a screenshot of the error: support answers 24/7.

Frequently asked questions

How do I add an IMAP email account to new Outlook?

Open the settings, then Accounts and Add account. Enter the address, choose IMAP and enter imap.upkyo.com (993, SSL/TLS) for incoming mail and smtp.upkyo.com (465, SSL/TLS) for outgoing mail.

What are the outgoing server settings in Outlook?

Server smtp.upkyo.com, port 465, SSL/TLS encryption, authentication required with your full email address and the mailbox password.

Why does Outlook keep asking for my password?

Most often, the saved password is old or incorrect. Replace it in the account settings, for both incoming and outgoing mail.

Can I use Outlook and webmail at the same time?

Yes. With IMAP, Outlook and webmail show the same messages and the same folders, in real time.