Set up your email on phone and computer

You can read and send your Upkyo emails from any email app: the iPhone Mail app, Gmail or Outlook on Android, Outlook on Windows and Mac, Apple Mail, Thunderbird… All you need to do is add an IMAP account with the settings below. This guide brings them together and explains how to enter them.

The settings to enter

In your email app, add an account of type IMAP and enter these settings.

Incoming mail (IMAP)

• Server: imap.upkyo.com
• Port: 993, security SSL/TLS

Outgoing mail (SMTP)

• Server: smtp.upkyo.com
• Port: 465, security SSL/TLS
• Authentication: required, with the same credentials as incoming mail

Credentials

• Username: your full email address, for example contact@yourdomain.com
• Password: the one chosen when the mailbox was created

Add your mailbox step by step

1. Open your email app and choose to add an account.
2. If the app offers a list of providers (Google, Microsoft, Yahoo…), choose Other or IMAP.
3. Enter your full email address and the mailbox password.
4. If manual setup is offered, choose IMAP, not POP.
5. For incoming mail, enter imap.upkyo.com, port 993 and SSL/TLS security.
6. For outgoing mail, enter smtp.upkyo.com, port 465 and SSL/TLS security, then turn on authentication.
7. Confirm, then send yourself a test message to check sending and receiving.

For detailed, device-specific instructions, see Set up your email address in Outlook for Outlook and Set up your email address on iPhone and iPad for iPhone and iPad.

Why choose IMAP rather than POP?

IMAP keeps your messages on the server and syncs all your devices. An email read on your phone shows as read on your computer, and a folder created in webmail appears everywhere. It is the right choice as soon as you check your email on more than one device.

POP downloads messages to a single device, often removing them from the server. You may then no longer see them anywhere else, including webmail. The Upkyo settings given here are IMAP settings.

Tips for each device

• iPhone and iPad: go through Other when adding the account, not a Google or Microsoft account. Full guide: Set up your email address on iPhone and iPad.
• Android: in Gmail or your manufacturer's mail app, choose Other and then Personal (IMAP).
• Outlook: new Outlook, classic Outlook and Outlook for Mac all support IMAP setup, see Set up your email address in Outlook.
• Apple Mail on Mac: choose Other Mail Account. If Mail cannot find the servers on its own, it shows the fields to fill in.
• Thunderbird: after entering the address, click Configure manually and check each field.

What if the connection fails?

• Incorrect password: make sure you are using the mailbox password, not your client area password. If in doubt, replace it, see Change a mailbox password.
• Username rejected: the username must be the full address, with the @ and the domain, not just contact.
• Receiving works but sending is blocked: check that SMTP authentication is turned on and that the port is 465 with SSL/TLS.
• Certificate warning: check the spelling of the servers, imap.upkyo.com and smtp.upkyo.com, without your own domain name.
• Still stuck: open the mailbox in webmail to check that it works, see Use webmail, then contact support.

Frequently asked questions

What is the Upkyo IMAP server?

The incoming server is imap.upkyo.com, on port 993 with SSL/TLS security. The username is your full email address.

What is the Upkyo SMTP server?

The outgoing server is smtp.upkyo.com, on port 465 with SSL/TLS security. Authentication is required, with the same address and password as for incoming mail.

Should I choose IMAP or POP?

Choose IMAP. Your messages stay on the server and are identical on all your devices, including webmail.

Why does my phone keep asking for my password?

This usually means the mailbox password has changed. Enter the new one in the account settings on each device.