Change a mailbox password
Replace the password of an email address, then update it on your devices.
·3 min read
To change an Upkyo mailbox password, open your Upkyo Mail plan, click Password next to the mailbox, enter a new password of at least 12 characters with letters and numbers (or click Generate a secure password), then save. Then update it on every phone and email app that uses the mailbox.
Changing the password of an email address is useful in several situations: you have forgotten it, a colleague who used it has left the company, you think it has leaked, or you simply want a stronger one. At Upkyo, it takes one minute from your client area, and you do not need to know the old password.
Before you start
- You have access to your Upkyo client area.
- List the devices and apps that use this mailbox (phone, computer, tablet, a printer that sends emails…): you will need to enter the new password on each of them.
Change the password step by step
- Sign in to your client area and open My services.
- Open your Upkyo Mail plan.
- Next to the mailbox, click Password.
- Enter the new password, or click Generate a secure password.
- Click Save the new password.
- Update the password on each of your devices: phone, computer, tablet.
What are the password rules?
The new password must:
- be at least 12 characters long;
- contain at least one letter and one number;
- not contain the name of the address. For
contact@yourdomain.com, a password containing "contact" is rejected.
The Generate a secure password button creates a random password that meets these rules. Copy it into your password manager before saving.
Forgot your email password: what should you do?
You do not need the old password. Just follow the steps above from your client area: the new password replaces the old one immediately.
If it is your client area password that you have forgotten, use the forgotten password link on the upkyo.com sign-in page. It is a different password from those of your mailboxes.
Update your devices after the change
After the change, your email apps can no longer connect with the old password. Depending on the device, they show an error or ask for the password again.
- iPhone and iPad: open the account settings in Settings, then Mail, and replace the password for both incoming and outgoing mail. See Set up your email address on iPhone and iPad.
- Outlook: Outlook usually shows a sign-in window. Enter the new password, or edit the account in the settings. See Set up your email address in Outlook.
- Android, Apple Mail, Thunderbird: change the password in the account settings. Some apps store one password for incoming mail and another for outgoing mail: change both.
Webmail opened from the client area is not affected: signing in there stays direct, see Use webmail.
Why change your password regularly?
A hacked mailbox is often used to send spam or fraudulent messages to your contacts. Beyond the harm done, other email services may then see your domain as untrustworthy, and your legitimate emails end up in spam (see My emails go to spam: SPF, DKIM and DMARC).
Change the password right away if:
- you typed it on a suspicious page or shared it by mistake;
- your contacts receive messages you did not send;
- someone who knew the password should no longer access the mailbox.
Use a unique password for each mailbox, and turn on two-factor authentication on your client area, see Protect your account.
Common mistakes
- The password is rejected: it is too short, has no number, or includes the name of the address.
- The phone keeps asking for the password: an old password is still saved somewhere, often in the outgoing server (SMTP) settings.
- Sending fails but receiving works: the password was changed for incoming mail only. Enter it in the SMTP settings too.
Frequently asked questions
How do I change the password of my email address?
Open your Upkyo Mail plan, click Password next to the mailbox, enter the new password and click Save the new password.
I forgot my mailbox password, how can I recover it?
It cannot be recovered, it is replaced. From your client area, choose a new password for the mailbox: the old one is not needed.
Do I need to change the password on my phone after changing it?
Yes. Each device set up with IMAP keeps the old password in memory and cannot connect until you replace it.
Does changing the password delete my emails?
No. Your messages, folders and contacts stay intact: only the password changes.