Create an email address

An email address on your own domain name, such as contact@yourdomain.com, inspires more trust than a free address. It shows your customers that your business is serious, and it belongs to you: if you ever change software or phone, the address stays the same. This guide explains how to create a mailbox with Upkyo Mail, how to pick the right address and password, and what to do next.

Before you start

• You have an active Upkyo Mail plan in your client area on upkyo.com.
• You have a domain name. It can be registered at Upkyo or elsewhere. If it is registered with another registrar, connect it first, see Use Upkyo Mail with a domain bought elsewhere.
• You know which address you want to create: contact, hello, billing, your first name…

Create a mailbox step by step

1. Sign in to your client area and open My services.
2. Click your Upkyo Mail plan.
3. In the Your mailboxes section, enter the first part of the address, for example contact. The part after the @ is your domain.
4. Choose a password: at least 12 characters, with letters and numbers.
5. Click Create mailbox.
6. The mailbox appears in the list. Open it with Webmail or set it up on your devices, see Set up your email on phone and computer.

How to choose a good email address?

A good address is short, easy to spell out over the phone and unambiguous. A few tips:

• Prefer simple words: contact, hello, info, orders, bookings.
• For a personal address, firstname@ or firstname.lastname@ remains the clearest convention.
• Avoid hyphens and unnecessary numbers: people tend to forget them.
• For shared addresses, think in terms of roles rather than people (billing@, support@). If a team member leaves, the address keeps working.

Which password should you choose?

The password must be at least 12 characters long and contain letters and numbers. It must not contain the name of the address itself: contact2026 for contact@ would be rejected.

A passphrase made of several unrelated words plus a few numbers is both strong and easy to remember. Save it in a password manager. You will need it to set up the mailbox on your phone or in Outlook. If you forget it, you can change it at any time, see Change a mailbox password.

How many mailboxes can you create?

The number of mailboxes included depends on your plan. Each mailbox has its own storage space, shown next to it in the list.

To add another mailbox, click Order a mailbox on the same page. Several sizes are available (5, 10, 25 or 50 GB). Ordering and managing mailboxes are separate: once the order is confirmed, go back to Your mailboxes to create the address.

What does an Upkyo Mail mailbox include?

Each mailbox gives you:

• a modern webmail, usable on computer and phone alike;
• IMAP and SMTP compatibility with Apple Mail, Outlook, Thunderbird, iPhone and Android;
• contacts and calendar;
• spam and virus filtering;
• two-factor authentication (2FA).

What to do after creating the mailbox?

• Read your messages right away: click Webmail next to the mailbox, see Use webmail.
• Add the mailbox to your phone or computer: follow Set up your email on phone and computer, or the dedicated guides Set up your email address in Outlook and Set up your email address on iPhone and iPad.
• Bring over your old messages: if you are leaving another provider, copy your history, see Bring over your old emails.
• Look after deliverability: so that your messages do not land in your recipients' spam folder, check your SPF, DKIM and DMARC records, see My emails go to spam: SPF, DKIM and DMARC.

Common mistakes

• The password is rejected: check that it is at least 12 characters long, contains a letter and a number, and does not include the name of the address.
• Your domain does not appear: if it is registered elsewhere, it must first be added and verified in External domains.
• You receive nothing: for an external domain, emails only reach Upkyo once the MX records are in place at your registrar.

Frequently asked questions

How do I create an email address with my own domain name?

You need a domain name and an email plan. At Upkyo, open your Upkyo Mail plan, enter the first part of the address in Your mailboxes, choose a password and click Create mailbox.

Can I create an email address with a domain bought elsewhere?

Yes. Connect the domain in External domains, verify it, then add the DNS records shown at your registrar. The details are in Use Upkyo Mail with a domain bought elsewhere.

How long does it take for the mailbox to work?

The mailbox can be used in webmail as soon as it is created. Receiving mail from outside depends on your MX records: immediate if your domain is already set up, a few minutes to a few hours otherwise.

Can I change an email address after creating it?

The simplest way is to create a new mailbox with the address you want and copy your messages into it. If in doubt, support answers 24/7 by ticket.