Discover your client area
Where to find your services, domains, invoices and support.
·3 min read
The Upkyo client area opens on a dashboard with your alerts and shortcuts. The menu gives access to My services (hosting, email, servers), Domains, Invoices, Support and Affiliates. Clicking your name in the top right opens My account: your details, users, payment method, contacts and emails received.
Your client area is the control center for everything you have at Upkyo: websites, email addresses, servers, domain names and invoices. This guide takes you through it menu by menu, so you know where to click for whatever you want to do. It is useful right after creating your account, and also for finding a setting you do not use often.
Log in to the client area
- Open the Log in page on upkyo.com.
- Enter your email address and password, or use Google sign-in if you have linked your account.
- Check Keep me signed in on this device if you are on your own computer.
- Click Log in: the dashboard appears.
Lost your password? Click Forgot your password? next to the password field, see Forgot your client area password.
The dashboard
Your client area opens on a dashboard with your alerts (invoices due, expiring domains) and shortcuts. Make a habit of checking it: an expiring domain or an unpaid invoice deserves quick attention, because a domain that is not renewed can make your website and email unreachable.
The menu, section by section
- Home: the dashboard and quick actions.
- My services: your hosting plans, mailboxes, servers, Upkyo Studio sites and campaigns. Click a service to manage it.
- Domains: your domain names, their DNS, their renewal, and your connected external domains.
- Invoices: your invoices, your quotes and online payment.
- Support: your requests and opening a ticket.
- Affiliates: the referral program.
My services
This is the section you will use most. Each service is listed with its status (for example Active). Clicking a hosting plan opens its management page: WordPress installation, backups, databases, FTP access, PHP version. Details are in Manage your web hosting from the client area.
Domains
Here you find the domain names registered with Upkyo and the domains bought elsewhere that you have connected. This is where you edit DNS records (to point a domain to a website or email service) and manage renewal, see Renew a domain name.
Invoices
All your invoices and quotes are gathered here. An invoice due can be paid online in a few clicks, and every invoice can be downloaded as a PDF for your accounting, see Download your invoices.
Support
Upkyo support answers 24/7. From this section you follow your open requests and start new ones. You can also open a ticket directly from the /submitticket.php page, or email support@upkyo.com.
Your account and your profile
Click your name in the top right to open My account: your details, users, payment method, contacts and emails received.
- Your details: the name, address, company and VAT number shown on your invoices.
- Users: the people who have access to your account, see Give another person access to your account.
- Payment method: the card used for your renewals, see Save or change your payment card.
- Contacts: people attached to the account, for example for billing.
- Emails received: the history of messages we have sent you. Handy for finding an order confirmation or an email you deleted.
Login settings are in My profile: Change my password and Security settings, where the link with your Google account is managed.
Good habits
- Make sure your account email address is still valid: it receives expiry alerts and invoices.
- Do not share your login: invite your team members instead.
- Log out after use on a shared computer.
Frequently asked questions
How do I log in to my Upkyo client area?
Open the Log in page on upkyo.com, enter your email address and password, then click Log in. If you have linked your Google account, you can also log in with it.
Where can I find my invoices?
In the Invoices section of the menu. You can pay an outstanding invoice there and download each invoice as a PDF.
Where can I see when my domain name expires?
In the Domains section. The dashboard also shows an alert when a domain is close to expiring.
How do I contact support from the client area?
Open Support, then create a ticket. Support answers 24/7, and you follow the reply from the same section.
Where do I change my password?
In My profile, Change my password. If you have forgotten it and cannot log in, use the Forgot your password? link on the login page.