Forgot your client area password

Forgetting a password happens to everyone, especially for an account you only open from time to time. No worries: you can choose a new password yourself, in two minutes, without contacting support. This guide is about the password for your Upkyo client area, the one that gives access to your services, domains and invoices.

Before you start

• You need access to the mailbox used as your account login: that is where the link is sent.
• If you are already logged in, log out first: a reset is not possible during an open session. If you are logged in and simply want to change your password, go to My profile, Change my password.
• If you created your account with Google, try Google sign-in first: you then do not need an Upkyo password.

Reset your password step by step

1. Open the Log in page and click Forgot your password? next to the password field. You can also go straight to the Forgot password page.
2. Enter your account email address.
3. Click Send the link.
4. Open the email you receive and click the link inside.
5. If a security question is set up in your profile, answer it.
6. Type your new password in New Password, then again in Confirm New Password.
7. Check the Password Strength indicator, then click Save Changes.
8. Go back to the login page and log in with your new password.

What if the email does not arrive?

The message usually goes out within seconds. If you cannot see it:

• Check your spam or junk folder (and promotions or updates tabs). Then add upkyo.com to your trusted senders.
• Check the address you entered: a typo, an extra dot or an old address is enough to miss it. Try the other addresses you use, your account may have been created with one of them.
• Wait a few minutes, then request the link again once. If you receive several messages, always use the link from the most recent one.
• Your mailbox is hosted on an expired domain or no longer works: the link cannot reach you. In that case, contact support (see below).

What if the link does not work?

A reset link is only valid for a limited time and can be used only once. If it shows an error, it has probably expired or already been used. Simply make a new request from the Forgot password page and use the new link right away.

If the link opens in an app that cuts it off (some mobile email apps do), copy the whole link and paste it into your browser.

You no longer have access to the account email

This is the only case you cannot solve on your own. Email support@upkyo.com or open a ticket from the /submitticket.php page explaining the situation: account holder name, company if any, domains or services concerned. To protect your account, support may ask for information showing that you are the account holder. Support answers 24/7.

Choose a good new password

• At least 12 characters, mixing letters, numbers and symbols, or a passphrase of several words.
• A password you use nowhere else: if another website is hacked, your Upkyo account stays protected.
• Save it in a password manager so you no longer have to remember it.

Upkyo will never ask for your password by email or phone. More good habits are in Protect your account.

Frequently asked questions

How do I recover my Upkyo password?

For security reasons, your password is never sent back as is. You choose a new one using the link sent by email from the Forgot password page.

Why am I not receiving the password reset email?

Check your spam folder and the address you entered: it must be exactly your account address. If nothing arrives after a few minutes, request a new link or contact support.

Can support change my password for me?

The simplest and safest way is to do it yourself with the link sent by email. If you no longer have access to the account address, support can help once it is clear that you are the account holder.

I changed my password: are my email addresses affected?

No. The client area password and your mailbox passwords are separate. Your email apps keep working without any change.

I signed up with Google: do I have an Upkyo password?

You can log in with your Google account without an Upkyo password. The link is managed in My profile, Security settings, see also Create your Upkyo account.