Order a service

WordPress hosting, email addresses, a cloud server or a website builder: every Upkyo service is ordered the same way, online, in a few minutes. This guide walks through each step, explains how to choose your billing cycle and what happens once your order is paid.

Before you start

• You can order with or without an account: if you do not have one, it is created during the order, see Create your Upkyo account.
• Keep your payment card at hand.
• For a hosting plan, know which domain name you want to use: a new domain to register, or one you already own.
• Not sure which plan to pick? The guide Choose between web hosting, WordPress hosting and a cloud server helps you choose.

Place your order step by step

1. From the website or from your client area (New service), open the product family you are interested in: WordPress hosting, Upkyo Mail, Cloud servers, email campaigns, website builder.
2. Click Select under the plan you want.
3. Choose the billing cycle: monthly, yearly or longer. Longer cycles show the discount and the equivalent monthly price.
4. Complete the options offered, for example the domain name for a hosting plan.
5. Choose your billing account, then your payment card.
6. Accept the terms and conditions and click Place order.

Which billing cycle should you choose?

The billing cycle is the period covered by each payment. The service renews at the end of each period.

• Monthly: you pay every month. This is the most flexible option for trying a service or for a project of uncertain length.
• Yearly or longer: you pay for a longer period at once. The equivalent monthly price is lower, and the discount is shown when you choose.

A simple tip: start monthly while you discover the service, then switch to a longer cycle once you know you will keep it. To change plan later, see Change plan.

The domain name for a hosting plan

A hosting plan needs a domain name to be reachable (for example mycompany.com). During the order, there are two cases:

• You do not have a domain yet: you can register a new one. Check first that it is available, see Register a domain name.
• You already have a domain, at Upkyo or elsewhere: simply enter it. If it is managed by another provider, you will then connect it to your hosting by editing its DNS.

What happens after your order?

Most services are activated as soon as payment is made: you receive an email and the service appears in My services with the status Active. You can then click it to manage it: install WordPress, create your email addresses or connect to your server.

Your invoice is available in Invoices in your client area. You can download it at any time, see Download your invoices.

What if payment or activation gets stuck?

• Payment is declined: check your card's expiry date and spending limit. Your bank may also ask you to approve the payment on your phone, so keep it nearby.
• The invoice stays unpaid: you can pay it later from Invoices, see Pay an invoice.
• The service does not show as Active after payment: not every service activates instantly, so wait a few minutes. If nothing happens, open a ticket from Support or email support@upkyo.com: support answers 24/7.

Frequently asked questions

Can I order without creating an account first?

Yes. Choose Create an account at the Billing details step: your account is created along with the order.

Do the prices shown include VAT?

No, prices shown exclude tax. VAT is added at checkout based on your country and whether you are an individual or a business.

How long does it take for my hosting to be activated?

Most services are activated as soon as payment is made. You receive a confirmation email and the service appears in My services with the status Active.

Can I change plan after ordering?

Yes. You can move to a higher plan as your needs grow; the steps are explained in the billing guide on changing plan.

Can I get a refund if the plan does not suit me?

Hosting plans and cloud servers come with a 30-day money-back guarantee. To stop a service, see the guide on cancelling a service.