Change plan

Your website is getting more visitors, you need more space or more mailboxes, or your current plan is more than you need? You can change plan directly from your Upkyo client area, without placing a new order or migrating your data. This guide explains the steps, how the price is calculated and the situations where a change is not yet possible.

Before you start

• Log in to your client area on upkyo.com, see Discover your client area.
• Check that no invoice is outstanding for this service: a renewal invoice that has already been issued blocks the change until it is paid, see Pay an invoice.
• If you are moving to a lower plan, check that your files, databases and emails fit within the new plan's resources.

How to change plan, step by step

1. Open My services and click the service you want to change.
2. Click Change plan or Upgrade.
3. Compare the plans offered and choose the new plan.
4. Review the summary: the price is prorated for the current period, and the Total Due Today is shown.
5. Add a Promotional Code if you have one, then continue.
6. Pay the invoice: the change applies immediately.

Your files, mailboxes and settings are kept.

How is the prorated price calculated?

The calculation takes into account the part of your period that you have already paid for but not yet used. The cost of the change is the price of the new plan for the same period, minus a credit for the remaining part of your current plan.

A simple example: you pay for your hosting yearly and you are halfway through. When you move to a higher plan, you only pay the price difference for the remaining six months. At the next due date, the renewal is billed at the new plan's price. Prices are shown excluding tax, see Prices excluding tax and VAT.

Higher plan or lower plan: what is the difference?

Under Upkyo's billing policy:

• Higher plan: the price difference, prorated for the remaining term, is invoiced immediately. The change applies as soon as the invoice is paid.
• Lower plan: the change takes effect at the next due date, with no refund for the current period, unless stated otherwise in the client area.

The 30-day money-back guarantee does not apply to upgrades.

Why can I not change my plan?

Two messages may appear:

• An invoice has already been generated for the next renewal: pay that renewal invoice first. You can then change plan straight away, with the difference adjusted.
• An upgrade or downgrade is already in progress: an earlier change request is waiting for payment. Pay the related unpaid invoice, then try again.

If the Change plan button does not appear on your service, or if you think you are seeing this message by mistake, open a ticket from /submitticket.php.

Good practice before moving to a lower plan

• Check the disk space used and the number of mailboxes or websites: the new plan must be enough for your needs.
• Make a copy of your files and databases, for example over FTP, see Connect with FTP or SFTP.
• Delete files you no longer need (old backups, logs) to free up space.

Upkyo is not responsible for data loss caused by moving to a plan with insufficient resources: this check is up to you.

Frequently asked questions

How do I upgrade my Upkyo plan?

Open My services, click the service, then Change plan or Upgrade. Choose the plan and pay the prorated invoice: the change applies immediately.

Will I lose my website or emails when changing plan?

No. Your files, mailboxes and settings are kept when you change plan. If you are moving down, just check that your data fits within the new plan.

Do I pay twice if I change plan mid-year?

No. The price is prorated: the unused part of your current plan is deducted. You only pay the difference for the remaining term.

Can I move back to a lower plan?

Yes, when the option is offered in the client area. Under the billing policy, moving to a lower plan takes effect at the next due date, with no refund for the current period, unless stated otherwise.

Why can I not change plan?

Most often, a renewal invoice or an earlier change is waiting for payment. Pay the outstanding invoice, then try again. Otherwise, contact support.