Cancel a service
Request to stop an Upkyo service from your client area, immediately or at the end of its term, and find out what happens to your data and your domain name.
·4 min read
To cancel an Upkyo service, open My services and click the service. In Actions, click Request cancellation, give the reason and choose Immediate (the service stops right away) or End of billing period (it stays active until its renewal date). Confirm the request. Retrieve your files and emails before the service stops.
You no longer need a hosting plan, a mailbox or an add-on? You can cancel any service online from your Upkyo client area, without having to contact support. This guide explains how to submit the request, the difference between immediate cancellation and cancellation at the end of the period, and what to do beforehand so you lose nothing.
Before you start
- Log in to your client area on upkyo.com, see Discover your client area.
- Retrieve your files and databases, for example over FTP, see Connect with FTP or SFTP.
- Save your emails on your computer or move them to another mailbox.
- If you are keeping your domain name but leaving Upkyo, prepare its transfer, see Transfer a domain to another registrar.
How to cancel a service, step by step
- Open My services and click the service.
- In Actions, click Request cancellation.
- Briefly describe the reason for cancelling.
- Choose the cancellation type:
- Immediate: the service stops right away;
- End of billing period: it stays active until its renewal date.
- If a domain name is linked to the service, say whether you also want to cancel its renewal.
- Confirm the request. A message confirms that it has been submitted.
Remember to retrieve your files and emails before the service stops. Are you a new customer and the plan is not right for you? The money-back guarantee applies for 30 days.
Immediate or end of period: which should I choose?
In most cases, cancelling at the end of the billing period is the better option. You have already paid for the current period: the service remains available until its renewal date, then stops with no new invoice. This gives you time to retrieve your data calmly.
Immediate cancellation deactivates the service straight away. It suits you if you have already retrieved everything and want a clean cut. Under the refund policy, cancelling during a period does not give rise to any prorated refund for the remaining term, unless the law requires otherwise.
What happens to my data after cancellation?
When the service ends, the related data may remain available for a recovery period, as indicated in the client area. It is then permanently deleted, along with its backups. This deletion cannot be undone. That is why it is essential to retrieve your files, databases and emails before the service ends.
What about my domain name?
Cancelling a hosting plan does not cancel your domain names: they follow their own renewal date. If a domain is linked to the service, the cancellation request offers a checkbox to let it expire at the end of its current registration. If you want to keep the domain, leave this box unchecked and check its renewal, see Renew a domain name.
Can I get a refund?
Web hosting and WordPress hosting plans come with a 30-day money-back guarantee for a first subscription. Requests are made by ticket from /submitticket.php or by email to support@upkyo.com, before the 30 days are up. Domain names, renewals and several other services are excluded: the full list is in the refund policy. If you are a consumer living in the European Union, you also have a 14-day right of withdrawal, under the conditions set out in the same policy.
Made a mistake?
If you submitted a cancellation request by mistake, open a ticket as soon as possible to let us know, before the service stops. To simply change plan rather than cancel, see Change plan.
Frequently asked questions
How do I cancel my Upkyo hosting?
Open My services, click the hosting plan, then in Actions, click Request cancellation. Give the reason, choose Immediate or End of billing period, and confirm.
Is removing my payment card enough to cancel?
No. Removing a payment method is not a cancellation: renewal invoices keep being issued. You need to submit a cancellation request from the service page.
Will I be refunded if I cancel mid-year?
No, unless the law requires it: cancelling during a period does not give rise to a prorated refund. If you choose the end of the period, the service stays usable until the end of the paid period. The 30-day guarantee covers the first subscription to a hosting plan.
Is my domain name cancelled with my hosting?
No, the domain follows its own renewal date. In the cancellation request, you can choose to let it expire, or keep it and renew it as usual.
How long is my data kept after cancellation?
It may remain available for a recovery period shown in the client area, then it is permanently deleted. Retrieve everything before the service stops.