Download your invoices

Your accountant needs your receipts, you are preparing an expense report or you need to find an old hosting invoice? All your Upkyo invoices are available as PDFs in your client area for as long as your account is active. This guide explains how to download a single invoice and how to get all the invoices for a year in one go.

Before you start

• Log in to your client area on upkyo.com, see Discover your client area.
• Check that the name, company, address and VAT number on your account are correct: they appear on your invoices, see Update your billing details (address, company, VAT number).

How to download an invoice as a PDF, step by step

1. Log in to your Upkyo client area.
2. Open Invoices.
3. If needed, filter the list, for example to show paid invoices only.
4. Click an invoice to view it.
5. Download it as a PDF and save the file on your computer.

Download all the invoices for a year

1. Open Invoices.
2. Find the ZIP archive area.
3. Choose the year from the list.
4. Start the download: all the invoices for that year arrive at once in a single ZIP file.
5. Open the ZIP file (double-click on Mac and Windows) to find each invoice as a PDF.

What does an Upkyo invoice include?

Every order and every renewal generates an electronic invoice. It shows, in particular:

• the name and address on your account, and your VAT number if you have one;
• the services billed and their period;
• the price excluding tax, any VAT amount and the total;
• the invoice status: paid, unpaid, cancelled or refunded.

Upkyo prices are in euros and shown excluding tax. To understand the VAT line, see Prices excluding tax and VAT.

Why download your invoices regularly?

Your invoices remain available in the client area for as long as your account is active. Upkyo also keeps its accounting records for the period required by law. However, as the billing policy points out, it is up to you to download and keep your own copies for your accounting obligations. A good habit: download the ZIP archive for the past year at the start of each year.

What if something is wrong on an invoice?

Invoices are issued to the name and address on your account at the time they are created. If something is incorrect:

1. First correct your details in My account, My details, for future invoices.
2. Open a ticket from /submitticket.php to ask for the invoice to be corrected, quoting its number.

A VAT number provided afterwards does not retroactively change an invoice that has already been issued, unless the law requires it.

I cannot find an invoice, what should I do?

• Check the active filter on Invoices and show all invoices.
• Check that you are logged in to the right account, if you manage several client accounts.
• If another customer gave you access to their account, your permissions may not include invoices. Ask the account holder, see Give another person access to your account.
• If the invoice still cannot be found, contact 24/7 support at support@upkyo.com.

Frequently asked questions

How do I download an Upkyo invoice as a PDF?

Open Invoices in your client area, click the invoice to view it, then download it as a PDF. The file is saved to your browser's download folder.

Can I download all my invoices at once?

Yes, with ZIP archive on the Invoices page. Choose the year: all its invoices are bundled into a single ZIP file, ready to send to your accountant.

How long do my invoices stay available?

They remain available in the client area for as long as your account is active. Keep your own copies, especially before closing your account.

How do I change the address on an invoice?

Update your details in My account, My details: they apply to future invoices. To correct an invoice that has already been issued, open a ticket quoting its number.

Do Upkyo invoices show VAT?

Yes. Each invoice shows the price excluding tax, any VAT amount and the total. A business in the European Union with a valid VAT number receives an invoice excluding tax, under the reverse charge mechanism.