Prices excluding tax and VAT

On the website and in the client area, all Upkyo prices are shown excluding tax and in euros. The amount you actually pay therefore depends on your situation. This guide explains how VAT is calculated, what the reverse charge means for businesses and how to enter your VAT number so your invoices are correct from your very first order.

How is VAT calculated?

Upkyo prices are shown excluding tax. VAT is calculated when you order, based on your country and your status, then shown before you confirm the order and on every invoice.

• Individual: your country's VAT is added to the price.
• Business in the European Union with a valid VAT number: the invoice is issued excluding tax, under the reverse charge mechanism. The number is checked against the European VIES register.
• Business outside the European Union: no European VAT.

Example for an individual

Take a service priced at €10 excluding tax and an individual customer living in France, where the standard VAT rate is 20%. The calculation is simple: multiply the price excluding tax by 1.2.

• Price excluding tax: €10.00
• VAT at 20%: €2.00
• Total paid: €12.00

For an individual living in another European Union country, that country's VAT rate applies. The exact rate and amount always appear on the invoice.

What is the VAT reverse charge?

The reverse charge is a mechanism for sales between businesses in different European Union countries. Instead of paying VAT to Upkyo, the customer business accounts for it itself in its own country, with its tax authority. The invoice is then issued excluding tax.

To benefit from it, your intra-community VAT number must be valid. It is checked against VIES, the European VAT number validation system. If the number is missing, invalid or cannot be checked, VAT may be applied.

How to enter your VAT number, step by step

1. Log in to your Upkyo client area.
2. Open My account, then My details.
3. Check the Company Name, address and Country: they must match your VAT number.
4. Enter your full VAT number, starting with the country code (for example DE for Germany).
5. Click Save Changes.
6. Then place your order: VAT is calculated from this information.

This page is explained in detail in Update your billing details (address, company, VAT number).

Why do it before ordering?

VAT is calculated when the invoice is created. As the billing policy states, an invoice that has already been issued is not changed retroactively for a VAT number provided afterwards, unless the law requires it. If you add your number after an order, it will apply to the following invoices, including renewals.

Common mistakes

• Number rejected: check that it has no extra spaces, has the right country code and is active in VIES.
• Account country different from the number's country: correct the country in My details.
• VAT added although you are a business: without a valid VAT number, you are treated as an individual. Add the number for your next invoices.

You are responsible for the accuracy of your address, country and status. If in doubt about your tax situation, ask your accountant.

Frequently asked questions

Are Upkyo prices shown with or without VAT?

Upkyo prices are shown excluding tax. Any VAT is added based on your country and status, and the amount is shown before you confirm the order and on the invoice.

How do I work out the price including VAT?

Multiply the price excluding tax by 1 plus your country's VAT rate. In France, at 20%, multiply by 1.2: a plan at €10 excluding tax costs €12 including VAT.

How do I get an invoice without VAT for my business?

If your business is established in the European Union, enter a valid intra-community VAT number in My account, My details, before ordering. The invoice is then issued excluding tax, under the reverse charge.

I forgot to enter my VAT number, what should I do?

Add it now for your next invoices. An invoice that has already been issued is not changed retroactively, unless the law requires it. For any question, open a ticket.

Does a business outside the European Union pay VAT?

No, a business established outside the European Union pays no European VAT on its Upkyo invoices. Other local taxes may apply depending on the rules in your country.