Pay an invoice
Pay an outstanding invoice by card from your Upkyo client area, one invoice at a time or several at once.
·4 min read
To pay an Upkyo invoice, log in to your client area and open Invoices. Invoices due appear at the top, with the total amount due. Click Pay invoice or open the invoice, then pay with your saved card or a new card. If several invoices are due, Mass payment pays them all in one go.
Every order and every renewal of an Upkyo service generates an electronic invoice, available in your client area. Services are paid in advance: paying on time keeps your website, mailboxes and domain names running without interruption. This guide is for every customer with an outstanding invoice, whether after a new order or ahead of a renewal.
Before you start
- Make sure you can log in to your client area on upkyo.com. If needed, see Discover your client area.
- Have a valid payment card at hand, or a card already saved on your account.
- Check that your billing details are up to date: invoices are issued to the name and address on your account, see Update your billing details (address, company, VAT number).
How to pay an invoice, step by step
- Log in to your Upkyo client area.
- Open Invoices. Invoices due appear at the top, with the total amount due.
- Click Pay invoice, or open the invoice in question to check the details.
- Choose your saved card, or enter a new card.
- Confirm the payment. If your bank asks for it, approve the payment in your banking app or with a code sent by text message.
- Go back to Invoices: the invoice now shows as paid.
Several invoices due? Mass payment pays them all at once.
How do I pay several invoices at once?
If you have several services, more than one invoice may be due at the same time: a hosting renewal, a domain name, an add-on. Instead of paying them one by one, use Mass payment from the Invoices page. The total is grouped together and you only enter your card once. Each invoice remains separate in your history and can be downloaded on its own.
How do I know which invoices are due?
The Invoices page lists your full history. You can filter it to show only unpaid or overdue invoices, or those that are paid, cancelled or refunded. Your dashboard also shows the amount still due, with a direct link to pay the oldest open invoice.
Which payment methods are accepted?
Upkyo accepts payment cards and PayPal, as set out in the billing and renewal policy. Card numbers are never stored on Upkyo's servers: they are processed and stored by the payment provider. All prices are in euros and shown excluding tax; any VAT is shown on the invoice, see Prices excluding tax and VAT.
If your card is in another currency, conversion and any exchange fees are applied by your bank.
Why save a default card?
Services renew automatically on their due date. If a default card is saved on your account, it is charged automatically for your renewals: you have nothing to do. Without a saved payment method, you have to pay each renewal invoice yourself from your client area. To add or change a card, see Save or change your payment card.
What if my payment is declined?
A payment can fail for a few common reasons:
- Expired card: check the expiry date and save a new card.
- Spending limit reached: your bank limits online payments over a given period. Try again later or raise your limit temporarily.
- Authentication not completed: the confirmation requested by your bank did not go through. Start again with your phone at hand.
- Online payments disabled: some cards block internet purchases by default. Turn them on in your banking app.
A failed payment does not move the invoice due date. Pay it as soon as possible to avoid any service interruption, see What happens if an invoice is not paid?.
Good practice
- Keep a valid default card saved, especially for your domain names.
- Keep your account email address up to date: that is where invoices and reminders are sent.
- Download your paid invoices for your accounting, see Download your invoices.
Frequently asked questions
How do I pay an Upkyo invoice?
Log in to your client area, open Invoices and click Pay invoice. Then pay with your saved card or a new card. The invoice is marked as paid as soon as the payment is accepted.
Can I pay several invoices at once?
Yes. From the Invoices page, use Mass payment: all outstanding invoices are paid in a single transaction. Each invoice can still be viewed separately in your history.
Does Upkyo accept PayPal?
Yes, Upkyo's billing policy provides for payment by card and by PayPal. You can choose when you pay the invoice.
Does Upkyo store my card details?
No. Card numbers are processed and stored by the payment provider, never on Upkyo's servers. Upkyo does not see your full card number.
What happens if I do not pay an invoice on time?
The invoice becomes overdue and you receive reminders. If the delay continues, the service concerned may be suspended and then terminated. Everything is explained in What happens if an invoice is not paid?.