Save or change your payment card

The card saved on your Upkyo account is the one charged automatically when your services renew: hosting, mailboxes, domain names, add-ons. An up-to-date card prevents failed payments and service interruptions. This guide shows you how to add a card, set it as default and replace an expired or lost card.

Before you start

• Log in to your client area on upkyo.com, see Discover your client area.
• Have your new card and your phone at hand: your bank may ask you to confirm in its app or by text message.
• If you have given a colleague access to your account, check that they have the required permissions, see Give another person access to your account.

How to change your payment card, step by step

1. Log in to your Upkyo client area.
2. Open My account, then Payment method.
3. Click Add a card.
4. Enter the card number, expiry date, security code and cardholder name.
5. Confirm, and approve your bank's request if one appears.
6. Set the new card as default: it is used for your automatic payments and renewals.
7. If the old card is no longer valid, remove it from the list to avoid confusion.

What is the default card for?

Every Upkyo service renews automatically on its due date, for the same term, unless you cancel it. On the due date, or shortly before, the default card is charged the amount of the renewal invoice. Before each due date, you receive one or more reminders by email or in the client area, showing the service, the date and the amount.

If no card is saved, nothing is charged automatically: you then have to pay the renewal invoice yourself, see Pay an invoice.

Why is my card declined?

A few causes come up often:

• Wrong expiry date or security code: a simple typo is enough. Enter the details again.
• Bank confirmation not completed: your bank's window timed out or was closed. Add the card again.
• Card blocked for online payments: turn them on in your banking app.
• Prepaid or virtual card: some do not allow recurring payments. Use a standard card for your renewals.

If the problem persists, open a ticket from /submitticket.php or email support@upkyo.com with the error message shown.

What happens if a payment fails?

When an automatic charge fails, for example because the card is expired, declined or has insufficient funds, Upkyo lets you know and may try again on the saved card or on another payment method on your account. A failed payment does not move the invoice due date: update your card, then pay the invoice from your client area. To learn what happens next if payment is late, see What happens if an invoice is not paid?.

Does removing a card cancel my service?

No. Removing a payment method does not cancel any service: your services keep renewing and generating invoices. To stop a service, use the cancellation request described in Cancel a service.

Good practice

• Note your card's expiry date and replace it before then.
• Keep a valid default card if you own domain names: a domain that is not renewed on time can expire.
• When your bank sends you a new card, save it straight away rather than waiting for the next renewal.

Frequently asked questions

How do I change the card on my Upkyo account?

Open My account, then Payment method, and click Add a card. Once the card is saved, set it as default. You can then remove the old one.

My card has expired, will my services stop?

Not right away, but the next renewal will fail. Save a new card as soon as possible, then pay any outstanding invoice. Otherwise, the service may be suspended if the payment stays overdue.

Does Upkyo store my card number?

No. Card numbers are processed and stored by the payment provider, never on Upkyo's servers.

Can I save more than one card?

Yes, you can add several cards. Only one is used by default for automatic payments; the others can serve as a backup if a charge fails.

Does removing my card cancel my subscription?

No. Removing a payment method is not a cancellation: renewal invoices keep being issued. To stop a service, submit a cancellation request from its page.