Manage your web hosting from the client area

Your hosting page is the control center of your website. It is where you track your usage, edit your files and adjust everything that affects how your site runs, without installing any software. This guide is for every customer, beginners and experienced users alike: it walks through each tool and points you to the detailed guide for it.

Before you start

• Log in to your client area on upkyo.com with your email address and password.
• Make sure your hosting is active: a service awaiting payment does not show its tools yet.
• If your domain name is registered elsewhere, make sure it points to your hosting, see Edit your DNS records.

Open your hosting page step by step

1. Log in to your client area.
2. Open My services.
3. Click your hosting in the list.
4. At the top of the page, check disk space, bandwidth, your mailboxes and your databases.
5. Scroll down to find your WordPress sites and the management tools.

What does the hosting dashboard show?

The top of the page sums up the state of your service:

• Disk space: the space used by your files, databases and email. If you are close to the limit, delete old backup archives stored in your folders or move to a higher plan, see Change plan.
• Bandwidth: the amount of data sent to your visitors.
• Mailboxes and databases: the number of accounts created.
• Your WordPress sites: the installed sites, with direct access to their admin area.

Page tools

• Files: browse, upload, edit and rename your website files right in your browser. Handy for fixing a configuration file or adding an image without any software.
• FTP: create FTP and SFTP accounts to upload many files from your computer, see Connect with FTP or SFTP.
• Databases: create a MySQL database and open phpMyAdmin, see Create a MySQL database.
• PHP: change the PHP version and its limits (memory, execution time, upload size), see Change the PHP version.
• SSL: install the free certificate and force HTTPS, see Activate the free SSL certificate.
• DNS zone: edit your domain's records (A, CNAME, MX, TXT).
• Subdomains: create an address such as shop.yourdomain.com that serves a different folder.
• Cron jobs: run a script automatically at regular intervals, for example a WordPress scheduled task or an export.
• Backups: view, create and restore backups of your files and databases, see Restore a backup of your website.

Where should you put your website files?

Everything inside the httpdocs folder is visible on the internet. The index.html or index.php file at its root is the first page shown when a visitor types your domain name. Folders outside httpdocs cannot be reached from a browser, which makes them the right place for private files.

If you upload your site into a subfolder by mistake (for example httpdocs/mysite), it will only show at yourdomain.com/mysite. Move its content to the root of httpdocs.

What if a tool does not respond?

• Refresh the page: some actions take a few seconds.
• Clear your browser cache or try a private window.
• Check that your service is not suspended because of an unpaid invoice, see Pay an invoice.
• If the problem persists, open a ticket from /submitticket.php or email support@upkyo.com: support answers 24/7.

Best practices

• Create a backup before any major change (new theme, update, migration).
• Prefer SFTP over plain FTP: the connection is encrypted.
• Never share your client area password: create a dedicated FTP account for a contractor instead.
• Check your disk space once a month to avoid surprises.
• Keep your contact email up to date so you receive service notifications.

Frequently asked questions

How do I access my Upkyo web hosting?

Log in to your client area on upkyo.com, open My services and click your hosting. All the tools are grouped on that page, and you do not need any software to get started.

Which folder should I put my website files in?

In the httpdocs folder. It is the public root of your site: the home page (index.html or index.php) must sit directly inside it.

Can I host several websites on the same hosting?

The number of sites depends on your plan. Subdomains let you serve another folder under a different address. For an extra site on another domain, check what your plan includes or change plans.

How do I know how much disk space I have left?

The disk space used is shown at the top of your hosting page. It includes your files, databases and email, so cleaning old mail also frees up space.

What if I cannot find a setting?

Open a ticket from your client area or email support@upkyo.com. A technician will tell you where the setting is or apply it with you.