Open your Campaigns workspace

Upkyo Campaigns is Upkyo's email marketing tool: you use it to send newsletters, email campaigns and automations (welcome email, follow-up, birthday) to your contacts. This guide shows you how to open it from your client area, how to read the figures shown on the service page and how to change plan. It is for anyone who has just ordered a Campaigns plan, free or paid.

Before you start

• You have an Upkyo client account and know how to sign in. If not, see Create your Upkyo account.
• You have ordered a Campaigns plan (Free or paid) from your client area. To order one, see Order a service.
• The service is active. Until it is, the page shows that your workspace is unavailable and the open button does not appear.

Open your Campaigns workspace step by step

1. Sign in to your client area on upkyo.com.
2. Open My services, then Email campaigns.
3. Check your figures at the top of the page: contacts, campaigns sent, open rate and click rate.
4. Click Open My campaigns: your workspace opens in a new tab and you are already signed in.

What does the service page show?

The Email campaigns page in your client area works as a quick dashboard. You do not need to open the tool to know where you stand.

• Contacts: how many contacts you have, compared with your plan's maximum when there is one.
• Campaigns: the total number of campaigns, how many were sent and how many lists you have created.
• Open rate and Click rate: the average across your sent campaigns.
• Latest campaigns: a table with the name, status, number sent, opens and clicks of each recent campaign.

If you have not sent anything yet, the page says there are no campaigns so far and shows a button to create your first campaign, which opens your workspace directly.

How do you read open rate and click rate?

The open rate is the share of recipients who opened your email. It is measured with a tiny invisible image loaded when the email is opened. Some mail apps block these images or load them automatically, so this rate is a trend rather than an exact measure. The click rate, which counts clicks on the links in your message, is a more reliable sign of your readers' interest.

Why is no password requested?

Your Campaigns workspace is linked to your client account. When you click Open My campaigns, the client area signs you in to the tool automatically. It is simpler and also safer: the security of your campaigns relies on the security of your client account. So protect that account with a long, unique password, see Protect your account.

What if the Open My campaigns button is missing?

• The service is not active yet: the page says your workspace is unavailable. Check that no invoice is waiting for payment, see Pay an invoice.
• The new tab does not open: your browser may be blocking pop-ups. Allow them for upkyo.com, or right-click the button and open the link in a new tab.
• You land on a login page: go back to your client area and click the button again, rather than bookmarking the tool's address.

If the problem persists, open a ticket from your client area (/submitticket.php) or email support@upkyo.com: support answers 24/7.

Change your Campaigns plan

The Free plan lets you try the tool: it includes 1 sending domain and 1 tracking domain. Paid plans raise the number of emails included each month and lift several limits. To switch, click Change plan on the service page and follow the steps in Change plan. Your lists, contacts and campaigns are kept.

What next?

Once you are in your workspace, three steps are enough to send your first newsletter:

1. Import your contacts: Import your contacts.
2. Authenticate your sending domain: Authenticate your sending domain.
3. Create and send your campaign: Send your first campaign.

Frequently asked questions

Do I need a separate account for Upkyo Campaigns?

No. Your campaigns open from your Upkyo client area with the Open My campaigns button. No extra username or password is needed.

Where can I find my campaign statistics?

The main figures (contacts, campaigns, open and click rates) are shown on the Email campaigns page of your client area. Details for each send are in the campaign report, inside your Campaigns workspace.

Can I share access with a colleague?

Access goes through your client area. You can invite a user to your client account, see Give another person access to your account, choosing carefully which permissions you give them.

Why does my workspace say it is unavailable?

This message appears when the service is not active, for example after an unpaid order or a suspension. Once the service is active, the open button comes back. If in doubt, open a ticket.